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HOLZER, M., ET AL., MAPPING THE TERRAIN OF PUBLIC SERVICE QUALITY IMPROVEMENT: TWENTY FIVE YEARS OF TRENDS AND PRACTICES IN THE UNITED STATES. INTERNATIONAL REVIEW OF ADMINISTRATIVE SCIENCES , Vol. 75, no. 3 (2009), p. 403-418
Ref. 168625
Location: Archivo

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Keywords:
Calidad de la atención, Crítica, Políticas públicas, Programas, Teoría