Παραπομπή σε μορφή APA (7η εκδ.)
DEPARTMENT OF HEALTH & SOCIAL SERVICES INSPECTORATE. (1992). COMPLAINTS ABOUT THE SOCIAL SERVICES DEPARTMENT. IDEAS FOR A PRACTICE BOOKLET FOR CLERKS, RECEPTIONISTS AND TELEPHONISTS. COL. CARING FOR PEOPLE. HMSO.
Παραπομπή σε μορφή Chicago (17η εκδ.)
DEPARTMENT OF HEALTH και SOCIAL SERVICES INSPECTORATE. COMPLAINTS ABOUT THE SOCIAL SERVICES DEPARTMENT. IDEAS FOR A PRACTICE BOOKLET FOR CLERKS, RECEPTIONISTS AND TELEPHONISTS. COL. CARING FOR PEOPLE. Londres: HMSO, 1992.
Παραπομπή σε μορφή MLA (9th εκδ.)
DEPARTMENT OF HEALTH και SOCIAL SERVICES INSPECTORATE. COMPLAINTS ABOUT THE SOCIAL SERVICES DEPARTMENT. IDEAS FOR A PRACTICE BOOKLET FOR CLERKS, RECEPTIONISTS AND TELEPHONISTS. COL. CARING FOR PEOPLE. HMSO, 1992.
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