Trying hard is not good enough. How to produce measurable improvements for customers and communities
Saved in:
Friedman, M., Trying hard is not good enough. How to produce measurable improvements for customers and communities. British Columbia, FPSI Publishing, 2005, 179 p.
Ref.
169341
Sted:
SIIS 93.587
Palabras clave:
Calidad de la atención, Evaluación de servicios, Indicadores, Manuales, Métodos de evaluación, Planificación, Servicios y centros
Calidad de la atención, Evaluación de servicios, Indicadores, Manuales, Métodos de evaluación, Planificación, Servicios y centros
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