INVOLVING CONSUMERS IN ASSESSING SERVICE QUALITY: BENEFITS OF USING A QUALITATIVE APPROACH
Saved in:
POWELL, J., ET AL., INVOLVING CONSUMERS IN ASSESSING SERVICE QUALITY: BENEFITS OF USING A QUALITATIVE APPROACH. QUALITY IN HEALTH CARE, no. 3 (1994), p. 199-202.
Ref.
84690
Location:
SIIS N4a FOL. 63 93 FOL. 36
Palabras clave:
Actitudes usuarios, Calidad de la atención, Evaluación de servicios, Participación usuarios, Servicios de salud
Actitudes usuarios, Calidad de la atención, Evaluación de servicios, Participación usuarios, Servicios de salud
Similar Items: INVOLVING CONSUMERS IN ASSESSING SERVICE QUALITY: BENEFITS OF USING A QUALITATIVE APPROACH
- The impact of consumer involvement on satisfaction with and use of assistive technology
- USING AN ACTION RESEARCH APPROACH TO INVOLVING SERVICE USERS IN THE ASSESSMENT OF PROFESSIONAL COMPETENCE
- ENABLING CONSUMERS OF SOCIAL SERVICES TO BE HEARD
- EXPERTS BY EXPERIENCE. THE BENEFIT OF EXPERIENCE: INVOLVING PEOPLE WHO USE SERVICES IN INSPECTIONS
- CONSUMERS' AND PROVIDERS' PERSPECTIVES ABOUT CONSUMER PARTICIPATION IN DRUG TREATMENT SERVICES: IS THERE SUPPORT TO DO MORE? WHAT ARE THE OBSTACLES?
- ASSESSING CONSUMER SATISFACTION WITH MENTAL HANDICAP SERVICES: A COMPARISON BETWEEN DIFERENT APPROACHES