QUALITY NOW: MOVING HUMAN SERVICES ORGANIZATIONS TOWARD A CONSUMER ORIENTATION TO SERVICE QUALITY
Guardado en:
MOORE, S.T., KELLY, M.J., QUALITY NOW: MOVING HUMAN SERVICES ORGANIZATIONS TOWARD A CONSUMER ORIENTATION TO SERVICE QUALITY. SOCIAL WORK, Vol. 41, no. 1 (1996), p. 33-40.
Ref.
48014
Localización:
SIIS R.671
Palabras clave:
Calidad de la atención, Consumo, Organización y gestión, Protección social, Servicios sociales, Usuarios, EE.UU.
Calidad de la atención, Consumo, Organización y gestión, Protección social, Servicios sociales, Usuarios, EE.UU.
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