Taking complaints seriously: The role of informality in complaints about public services

類似資料

• NATIONAL HEALTH SERVICE COMPLAINTS PROCEDURES
  出版事項: (1990)
• COMPLAINTS AND REPRESENTATIONS PROCEDURE
  出版事項: (1995)
• OPEN TO COMPLAINTS.GUIDELINES FOR SOCIAL SERVICES COMPLAINTS PROCEDURES
  著者:: BERRY, L.
  出版事項: (1988)
• COMPLAINTS ABOUT SOCIAL AND EDUCATION SERVICES FOR CHILDREN
  著者:: HARRIS, N.
• "THE TIP OF THE ICE BERG": CHILDREN'S COMPLAINTS AND ADVOCACY IN WALES - AN INSIDER VIEW FROM COMPLAINTS OFFICERS
  著者:: PARRY, O.